AI-Driven CMDB & Change Analyst - Remote

Humana Inc; Louisville, Northern (KY, KY); Hybrid; USD 73,000 - 100,000; Full time

Job summary

Humana Inc. is seeking a Configuration Management Analyst to govern and maintain Humana’s IT configuration items, CMDB, and environments across on-premises and cloud implementations.

You will support change management, risk reduction, and regulatory compliance while partnering with IT teams to ensure data accuracy and reliability. This remote role requires 2+ years in IT configuration management and ServiceNow experience, enabling collaboration, reporting, and continuous improvement across

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in IT configuration management.
• Strong analytical, organizational, and documentation skills.
• Excellent communication and collaboration abilities.
• 2+ years of experience in ServiceNow or other IT Service Management (ITSM) platforms.

Responsibilities

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

Skills

Analytical thinking

Documentation

Communication

Collaboration

Change management

Education

Bachelor’s degree in IT/CS or equivalent

Tools

ServiceNow

CMDB

ITSM

Job description

Humana Inc. is seeking a Configuration Management Analyst to govern and maintain Humana’s IT configuration items, CMDB, and environments across on-premises and cloud implementations.

You will support change management, risk reduction, and regulatory compliance while partnering with IT teams to ensure data accuracy and reliability. This remote role requires 2+ years in IT configuration management and ServiceNow experience, enabling collaboration, reporting, and continuous improvement across