Configuration Management Analyst

Humana Inc; Louisville, Northern (KY, KY); Hybrid; USD 73,000 - 100,000; Full time

Job summary

Humana Inc. is seeking a Configuration Management Analyst to govern and maintain Humana’s IT configuration items, CMDB, and environments across on-premises and cloud implementations.

You will support change management, risk reduction, and regulatory compliance while partnering with IT teams to ensure data accuracy and reliability. This remote role requires 2+ years in IT configuration management and ServiceNow experience, enabling collaboration, reporting, and continuous improvement across

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in IT configuration management.
• Strong analytical, organizational, and documentation skills.
• Excellent communication and collaboration abilities.
• 2+ years of experience in ServiceNow or other IT Service Management (ITSM) platforms.

Responsibilities

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

Skills

Analytical thinking

Documentation

Communication

Collaboration

Change management

Education

Bachelor’s degree in IT/CS or equivalent

Tools

ServiceNow

CMDB

ITSM

Job description

Join Humana’s journey to provide a highly reliable, accurate, and dynamic Configuration Management Database (CMDB) that serves as the digital foundation for our IT operations. Over the next few years, our goal is to achieve holistic visibility of all configuration items—across both on-premises and cloud environments—with automated ownership and relationship management. As a Configuration Management Analyst, you will be instrumental in advancing our capabilities, leveraging AI-driven insights to accelerate change, reduce risk, and enable resilient, efficient operations. Be part of a collaborative team that is committed to innovation, security, and operational excellence in support of Humana’s mission. Job Summary: The Configuration Management Analyst is responsible for ensuring the effective governance, oversight, and maintenance of Humana’s IT configuration items, systems, and environments. This role supports the integrity and security of enterprise assets through accurate configuration tracking, change management, and compliance with regulatory and organizational requirements.You must be authorized to work in the US without Humana sponsorship as Humana will not provide work visa sponsorship at any point in time for this position.**Key Responsibilities:*** Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.* Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.* Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.* Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.* Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.* Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.* Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.* Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.* Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.* Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.* Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.**Required Qualifications:*** Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.* 2+ years of experience in IT configuration management.* Strong analytical, organizational, and documentation skills.* Excellent communication and collaboration abilities.* 2+ years of experience in ServiceNow or other IT Service Management (ITSM) platforms.**Preferred Qualifications:*** CIS – Data Foundations (CMDB and CSDM)* Prior exposure to third-party risk management or cybersecurity programs in a healthcare or highly regulated environment.# **Use your skills to make an impact****Job Title:** Configuration Management Analyst (Service Offering Management Engineer 2) **Location:** Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and NYC) **Department:** Service Offering Management **Reports To:** Associate Director, Service Offering ManagementHumana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Limited Geography Remote - This is a remote position but located within a specific geography.Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$73,400 - $100,100 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.