AI-Driven Customer Success Manager

Sportsdigita; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Sportsdigita is building a modern Customer Success function in New York. As a Customer Success Manager, you will weave AI into everyday workflows to accelerate responses, onboard new customers, and guide account health signals that inform renewals.

You will own customer relationships end-to-end, collaborate with product, engineering, and design, and help shape how the product works for customers. This role rewards initiative and thoughtful problem-solving in a fast-moving environment.

Qualifications

• 3+ years in a customer-facing role in SaaS or similar tech field.
• Proven AI-enabled workflow experience—drafting, summarizing, and automating.
• Strong written communication and ability to de-escalate under pressure.
• Ability to coordinate across product, engineering, and design teams.

Responsibilities

• Use AI to accelerate responses, summarize threads, and create reusable answers.
• Own the customer success inbox; triage, answer, and escalate when needed.
• Run onboarding for new customers with configuration and first-value guidance.
• Deliver product training 1:1 and in groups, including AI capabilities.
• Build and maintain training materials and customer-facing docs.
• Spot accounts not adopting and engage early to drive adoption.
• Manage projects end to end with timelines, milestones, and delivery.
• Coordinate with product, engineering, and design to fulfill customer needs.
• Communicate proactively about status, next steps, and blockers.
• Be the channel from field to roadmap; surface customer feedback with evidence.

Skills

AI fluency

Customer-facing experience

Technical curiosity

Product instinct

Written communication

Project management

CRM/Help desk proficiency

Documentation experience

Tools

Zendesk

Intercom

Help Scout

Salesforce

HubSpot

Job description

Sportsdigita is building a modern Customer Success function in New York. As a Customer Success Manager, you will weave AI into everyday workflows to accelerate responses, onboard new customers, and guide account health signals that inform renewals.

You will own customer relationships end-to-end, collaborate with product, engineering, and design, and help shape how the product works for customers. This role rewards initiative and thoughtful problem-solving in a fast-moving environment.