AI-Driven Client Communications Specialist

Furnitureland South, Inc.; Jamestown (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Furnitureland South, Inc. is seeking a Client Communications Specialist to manage all client communications related to the status of open cases.

You will leverage AI tools to streamline updates and ensure timely, empathetic communication that maintains high customer satisfaction. Onsite in Jamestown, NC, the role requires a minimum of 2 years in customer service or administrative work in retail or furniture.

Qualifications

• High School Diploma or equivalent.
• Associate or Bachelor’s degree in Business Administration, Communication, or a related field preferred.
• Minimum of 2 years of experience in a customer service or administrative role, preferably in a retail or furniture industry.

Responsibilities

• Serve as the primary point of contact for clients regarding the status of their open cases.
• Provide timely and accurate updates on case progress, resolutions, and any changes in status.
• Collaborate with internal departments to gather information for accurate client updates on case status.
• Address client inquiries and concerns with professionalism and empathy.
• Utilize AI tools to automate and enhance communication processes.
• Monitor and analyze AI-generated communications for accuracy and relevance.
• Review and update case statuses in the customer service management system.
• Follow up on pending cases and escalate issues to ensure timely resolution.
• Draft clear, concise, customer-friendly messages about case updates and resolutions.
• Collect and analyze client feedback to identify areas for improvement in communication processes.

Skills

Customer service

Communication

AI tools

Education

Associate/Bachelor degree in Business Administration or Communication

Job description

Furnitureland South, Inc. is seeking a Client Communications Specialist to manage all client communications related to the status of open cases.

You will leverage AI tools to streamline updates and ensure timely, empathetic communication that maintains high customer satisfaction. Onsite in Jamestown, NC, the role requires a minimum of 2 years in customer service or administrative work in retail or furniture.