Lead Engineer - Application Support 4C

Genpact LLC; Antioch (IL); On-site; USD 110,000 - 165,000; Full time

Job summary

Genpact LLC in the United States is seeking a Lead Engineer - Application Support to provide Level 3 support for complex production issues in P&C insurance applications and drive fast, reliable resolutions.

You will lead root-cause analysis, collaborate with L1/L2 teams, and participate in incidents, problems, and change management while ensuring regulatory compliance and data security across Policy Administration, Claims, Billing, Rating, and Underwriting platforms.

Responsibilities

• Provide Level 3 support for production issues in P&C insurance applications
• Lead root cause analysis (RCA) for high-severity incidents and implement permanent fixes
• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
• Participate in incidents, problems, and change management processes
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
• Analyze business and system impacts of defects across personal, commercial, and specialty lines
• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
• Validate defect fixes and enhancements through functional and technical testing
• Review and support application changes, releases, and patches
• Assist development teams with production deployments and post-release validation
• Ensure system changes comply with regulatory, audit, and data security requirements
• Update support documentation, runbooks, and knowledge articles
• Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
• Analyze logs, batch jobs, APIs, and integrations with third‑party systems (e.g., vendors, reinsurers)
• Identify performance bottlenecks and support tuning efforts

Job description

Lead Engineer - Application Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Provide Level 3 support for complex and critical production issues related to P&C insurance applications
• Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
• Participate in incidents, problems, and change management processes
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms
• Analyze business and system impacts of defects across personal, commercial, and specialty lines
• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
• Validate defect fixes and enhancements through functional and technical testing
• Review and support application changes, releases, and patches
• Assist development teams with production deployments and post-release validation
• Ensure system changes comply with regulatory, audit, and data security requirements
• Update support documentation, runbooks, and knowledge articles
• Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues
• Analyze logs, batch jobs, APIs, and integrations with third‑party systems (e.g., vendors, reinsurers)
• Identify performance bottlenecks and support tuning efforts