AI-Driven Activation & Customer Success Specialist

servicetitan; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive onboarding program

Leadership training

Bonusly rewards

Health, dental, and vision benefits

Job summary

ServiceTitan's Virtual Agent role places you at the center of our AI-powered customer success platform. You’ll own the post-sale journey from activation through optimization, ensuring customers realize measurable ROI from Voice Agent.

You’ll run tailored demos, drive ongoing adoption, handle technical questions, and collaborate with Product and GTM teams to refine onboarding playbooks and campaigns.

Qualifications

• 2–4 years in customer success, account management, implementation, or solutions engineering.
• Track record of owning post-sale relationships: activation, adoption, retention, renewal.
• Comfort with configuration and troubleshooting of software products.
• Strong communication and data-driven approach to adoption metrics.

Responsibilities

• Own end-to-end onboarding and activation for Virtual Agent customers.
• Demonstrate product with customer data and workflows to show concrete value.
• Drive ongoing adoption and track usage metrics; address drop-off.
• Lead optimization sessions to unlock more value from existing configuration.
• Manage a book of business with focus on retention and ROI.
• Troubleshoot configuration questions and document recurring issues.
• Collaborate with Product, GTM, and implementation teams to improve onboarding playbooks.

Skills

Customer success

Account management

Solutions engineering

Communication skills

Data-driven mindset

Education

BA/BS degree

Tools

Salesforce

Job description

ServiceTitan's Virtual Agent role places you at the center of our AI-powered customer success platform. You’ll own the post-sale journey from activation through optimization, ensuring customers realize measurable ROI from Voice Agent.

You’ll run tailored demos, drive ongoing adoption, handle technical questions, and collaborate with Product and GTM teams to refine onboarding playbooks and campaigns.