AI-Driven Access Control Specialist

Securitas USA; New Haven (CT); On-site; USD 52,000 - 60,000; Full time

Job summary

Securitas USA is seeking a Security Operations Specialist - Access Control in New Haven, CT. The role focuses on maintaining secure access, monitoring premises, and delivering exceptional client service.

You will support badge eligibility, onboarding, and incident response while applying security technologies and AI-enabled tools to improve operations. This position emphasizes reliability, professionalism, and strong communication.

Qualifications

• Connecticut Guard Card required.
• Prior security experience required; military or law enforcement may substitute.
• CPR, First Aid, and AED certification current.
• Associate's or Bachelor's degree preferred.
• Strong customer service focus with results orientation.
• Able to work independently and manage daily responsibilities.

Responsibilities

• Monitor premises and control access for clients.
• Provide customer service to clients, visitors, and employees.
• Administer ID badges and oversee onboarding for new hires.
• Oversee LMS and service ticket management for security operations.
• Identify process improvements using AI, automation, and new tech.

Skills

Security experience

Customer service

Communication skills

Time management

Security technologies

CPR/First Aid

Independent work

Interpersonal skills

Education

Associate's degree preferred

Bachelor's degree preferred

Tools

Surveillance systems

AI-powered tools

LMS (Learning Management System)

Job description

Securitas USA is seeking a Security Operations Specialist - Access Control in New Haven, CT. The role focuses on maintaining secure access, monitoring premises, and delivering exceptional client service.

You will support badge eligibility, onboarding, and incident response while applying security technologies and AI-enabled tools to improve operations. This position emphasizes reliability, professionalism, and strong communication.