Access Control Security Operations Specialist

Securitas, Inc.; New Haven (CT); On-site; USD 29,000 - 40,000; Full time

Job summary

Securitas, Inc. is seeking a Security Operations Specialist – Access Control to monitor premises and manage access control at a New Haven site. The role emphasizes delivering excellent customer service while enforcing security procedures and badge eligibility for staff and visitors.

Ideal candidates will have a valid CT Guard Card, security experience, and a calm, professional demeanor. Proficiency with surveillance technology and LMS is preferred.

Qualifications

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement experience may be considered in lieu of traditional security experience.
• Demonstrates a calm, courteous, and professional demeanor in all situations.
• Dependable, self-driven, and committed to delivering exceptional customer service.
• Current CPR, First Aid, and AED certification.
• Associate’s or Bachelor’s degree preferred.
• Strong customer service focus with a results-oriented mindset.
• Proven ability to work independently, take initiative, and manage daily responsibilities effectively.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, customers, and individuals from diverse backgrounds and at all organizational levels.
• Proficient in computer applications and experienced with security technologies, surveillance systems, and AI-powered tools.

Responsibilities

• The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations.
• They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area.
• Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.
• The Security Officer serves as the primary customer-facing representative for the client, providing support and guidance to employees, contractors, and visitors regarding facility access, badge eligibility, onboarding processes, security procedures, and related inquiries.
• This role supports Global Security operations through ID badge administration, Learning Management System (LMS) oversight, new hire orientation support, and service ticket management.
• In addition to core security responsibilities, this position contributes to operational excellence by identifying and implementing process improvements through artificial intelligence, automation tools, and emerging technologies.
• The Security Officer also supports Global Security leadership with administrative, operational, and customer service initiatives while maintaining a safe, secure, and welcoming environment.

Skills

Customer service

Access control experience

Communication skills

Security technologies

CPR/First Aid/AED

Education

Associate’s or Bachelor’s degree preferred

Tools

Surveillance systems

LMS oversight

ID badge software

Job description

Securitas, Inc. is seeking a Security Operations Specialist – Access Control to monitor premises and manage access control at a New Haven site. The role emphasizes delivering excellent customer service while enforcing security procedures and badge eligibility for staff and visitors.

Ideal candidates will have a valid CT Guard Card, security experience, and a calm, professional demeanor. Proficiency with surveillance technology and LMS is preferred.