Security Operations Specialist - Access Control

Securitas USA; New Haven (CT); On-site; USD 52,000 - 60,000; Full time

Job summary

Securitas USA is seeking a Security Operations Specialist - Access Control in New Haven, CT. The role focuses on maintaining secure access, monitoring premises, and delivering exceptional client service.

You will support badge eligibility, onboarding, and incident response while applying security technologies and AI-enabled tools to improve operations. This position emphasizes reliability, professionalism, and strong communication.

Qualifications

• Connecticut Guard Card required.
• Prior security experience required; military or law enforcement may substitute.
• CPR, First Aid, and AED certification current.
• Associate's or Bachelor's degree preferred.
• Strong customer service focus with results orientation.
• Able to work independently and manage daily responsibilities.

Responsibilities

• Monitor premises and control access for clients.
• Provide customer service to clients, visitors, and employees.
• Administer ID badges and oversee onboarding for new hires.
• Oversee LMS and service ticket management for security operations.
• Identify process improvements using AI, automation, and new tech.

Skills

Security experience

Customer service

Communication skills

Time management

Security technologies

CPR/First Aid

Independent work

Interpersonal skills

Education

Associate's degree preferred

Bachelor's degree preferred

Tools

Surveillance systems

AI-powered tools

LMS (Learning Management System)

Job description

Security Operations Specialist - Access Control

Pay: $25.00 per hour

Schedule: Monday-Friday 8am-4pm

Location: New Haven, CT, USA

Qualifications & Competencies

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement experience may be considered in lieu of traditional security experience.
• Demonstrates a calm, courteous, and professional demeanor in all situations.
• Dependable, self-driven, and committed to delivering exceptional customer service.
• Current CPR, First Aid, and AED certification.
• Associate's or Bachelor's degree preferred.
• Strong customer service focus with a results-oriented mindset.
• Proven ability to work independently, take initiative, and manage daily responsibilities effectively.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, customers, and individuals from diverse backgrounds and at all organizational levels.
• Proficient in computer applications and experienced with security technologies, surveillance systems, and AI-powered tools.

Key Attributes

• Professional judgment and problem-solving abilities.
• High level of integrity, accountability, and reliability.
• Adaptability and the ability to remain composed in dynamic environments.
• Commitment to maintaining a safe and secure environment while providing outstanding customer service.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client's employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Security Officer serves as the primary customer-facing representative for the client, providing support and guidance to employees, contractors, and visitors regarding facility access, badge eligibility, onboarding processes, security procedures, and related inquiries. This role supports Global Security operations through ID badge administration, Learning Management System (LMS) oversight, new hire orientation support, and service ticket management.

In addition to core security responsibilities, this position contributes to operational excellence by identifying and implementing process improvements through artificial intelligence, automation tools, and emerging technologies. The Security Officer also supports Global Security leadership with administrative, operational, and customer service initiatives while maintaining a safe, secure, and welcoming environment.

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

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