Security Operations Specialist – Access Control

Securitas, Inc.; New Haven (CT); On-site; USD 29,000 - 40,000; Full time

Job summary

Securitas, Inc. is seeking a Security Operations Specialist – Access Control to monitor premises and manage access control at a New Haven site. The role emphasizes delivering excellent customer service while enforcing security procedures and badge eligibility for staff and visitors.

Ideal candidates will have a valid CT Guard Card, security experience, and a calm, professional demeanor. Proficiency with surveillance technology and LMS is preferred.

Qualifications

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement experience may be considered in lieu of traditional security experience.
• Demonstrates a calm, courteous, and professional demeanor in all situations.
• Dependable, self-driven, and committed to delivering exceptional customer service.
• Current CPR, First Aid, and AED certification.
• Associate’s or Bachelor’s degree preferred.
• Strong customer service focus with a results-oriented mindset.
• Proven ability to work independently, take initiative, and manage daily responsibilities effectively.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, customers, and individuals from diverse backgrounds and at all organizational levels.
• Proficient in computer applications and experienced with security technologies, surveillance systems, and AI-powered tools.

Responsibilities

• The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations.
• They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area.
• Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.
• The Security Officer serves as the primary customer-facing representative for the client, providing support and guidance to employees, contractors, and visitors regarding facility access, badge eligibility, onboarding processes, security procedures, and related inquiries.
• This role supports Global Security operations through ID badge administration, Learning Management System (LMS) oversight, new hire orientation support, and service ticket management.
• In addition to core security responsibilities, this position contributes to operational excellence by identifying and implementing process improvements through artificial intelligence, automation tools, and emerging technologies.
• The Security Officer also supports Global Security leadership with administrative, operational, and customer service initiatives while maintaining a safe, secure, and welcoming environment.

Skills

Customer service

Access control experience

Communication skills

Security technologies

CPR/First Aid/AED

Education

Associate’s or Bachelor’s degree preferred

Tools

Surveillance systems

LMS oversight

ID badge software

Job description

Security Operations Specialist – Access Control

Pay: $25.00 per hour
Schedule: Monday-Friday 8am-4pm
Location: New Haven, CT, USA

Qualifications & Competencies

• Possession of a valid Connecticut State Guard Card.
• Prior security experience required; military or law enforcement experience may be considered in lieu of traditional security experience.
• Demonstrates a calm, courteous, and professional demeanor in all situations.
• Dependable, self-driven, and committed to delivering exceptional customer service.
• Current CPR, First Aid, and AED certification.
• Associate’s or Bachelor’s degree preferred.
• Strong customer service focus with a results-oriented mindset.
• Proven ability to work independently, take initiative, and manage daily responsibilities effectively.
• Excellent organizational and time-management skills.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, customers, and individuals from diverse backgrounds and at all organizational levels.
• Proficient in computer applications and experienced with security technologies, surveillance systems, and AI-powered tools.

Key Attributes

• Professional judgment and problem-solving abilities.
• High level of integrity, accountability, and reliability.
• Adaptability and the ability to remain composed in dynamic environments.
• Commitment to maintaining a safe and secure environment while providing outstanding customer service.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Receptionist Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control, and patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Receptionist Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Security Officer serves as the primary customer-facing representative for the client, providing support and guidance to employees, contractors, and visitors regarding facility access, badge eligibility, onboarding processes, security procedures, and related inquiries. This role supports Global Security operations through ID badge administration, Learning Management System (LMS) oversight, new hire orientation support, and service ticket management.

In addition to core security responsibilities, this position contributes to operational excellence by identifying and implementing process improvements through artificial intelligence, automation tools, and emerging technologies. The Security Officer also supports Global Security leadership with administrative, operational, and customer service initiatives while maintaining a safe, secure, and welcoming environment.