AI Customer Success Ops Architect

Cursor; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Cursor is hiring a Customer Success Strategy & Operations Manager to help build the operating system for the AI Deployment Management function. This role is critical to driving customer adoption, retention, and growth as the org scales.

You will be a strategic thought partner and hands-on operator, collaborating with RevOps, GTM, and Finance to implement metrics, headcount models, and service frameworks. Expect cross-functional influence and global perspective.

Qualifications

• Experience in Customer Strategy and Operations; Customer Success or Account Management focus preferred.
• Builder mindset with ability to launch and iterate vs. purely explore, and solides in scaling.
• Strong analytical and modeling capabilities; data-driven decision making.

Responsibilities

• Establish key metrics and compensation models for the ADM organization.
• Evaluate performance of the business, drivers and trends, and guide targeted action plans.
• Build, refine and optimize headcount and capacity models to ensure we make the right investments.
• Build, refine and optimize segmentation modeling to deliver the right service model that leads to revenue growth.
• Build and operationalize frameworks with the ADM organization, such as health scores and maturity models and playbooks to drive usage and growth.
• Build and operationalize dashboards that surface KPIs and insights at the right time to drive action across all levels.
• Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision‑making.
• Serve as a trusted advisor to the leadership team; think big picture and also lean in to get things done iteratively.
• Partner with cross‑functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly and iterate together.
• Incorporate a global mindset to ensure global plans stick regionally.

Skills

Customer strategy

Operations

Analytical skills

Modeling

Stakeholder management

Project management

Cross-functional collaboration

Job description

Cursor is hiring a Customer Success Strategy & Operations Manager to help build the operating system for the AI Deployment Management function. This role is critical to driving customer adoption, retention, and growth as the org scales.

You will be a strategic thought partner and hands-on operator, collaborating with RevOps, GTM, and Finance to implement metrics, headcount models, and service frameworks. Expect cross-functional influence and global perspective.