AI Champion Network Engagement Lead

OpenAI; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

OpenAI Champion Network growth: We are seeking a Community Programs Manager to own engagement and recognition programs and to build and maintain scalable systems and automations for member experiences.

You will collaborate with AI Leaders across segments to shape programming, use feedback to inform Customer Education and GTM priorities, and lead cross-functional work on recruitment and growth.

Qualifications

• 5+ years in customer success, community or program management.
• Proven ability to design and scale programs from idea to launch.
• Experience building repeatable processes and automation.
• Strong writing and communication across diverse audiences.
• Ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Develop and run engagement and recognition programs that strengthen participation and contribution.
• Design personalized communications and member experiences that connect Champions with learning and peers.
• Build processes and systems behind membership, events and program delivery with automation and AI.
• Establish reliable data collection and partner with operations on reporting and insights.
• Lead cross-functional work with GTM on recruitment and growth; align teams and manage dependencies.

Skills

Customer success

Community management

Program management

Cross-functional collaboration

Automation

Data-driven decision making

Tools

Automation tools

CRM systems

Analytics platforms

Job description

OpenAI Champion Network growth: We are seeking a Community Programs Manager to own engagement and recognition programs and to build and maintain scalable systems and automations for member experiences.

You will collaborate with AI Leaders across segments to shape programming, use feedback to inform Customer Education and GTM priorities, and lead cross-functional work on recruitment and growth.