Champion Community Programs Lead

OpenAI, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

OpenAI, Inc. is seeking a leader to drive community engagement and build the operations that support the Champion Network. You will design and run programs that help Champions return, contribute and learn from each other, while developing reliable workflows that support growth across regions.

You will plan with program leads who set strategy, own education content, and oversee regional programming. You will own ongoing engagement, communications and follow-up, partnering with Customer Education

Qualifications

• Five+ years in customer-facing community work and hands-on program operations
• Experience designing and running community programs at scale across different audiences
• Ability to build workflows, automations or integrations to simplify program execution
• Clear writer who can turn discussions into useful recaps or follow-ups

Responsibilities

• Develop and lead recurring community engagement programs to connect Champions and share practical examples
• Shape member communications and follow-ups; create useful recaps and resources from events
• Manage membership and recognition operations, onboarding and ongoing records
• Build reliable workflows across recruitment, membership and engagement with operations and technical teams
• Apply AI thoughtfully to automate tasks while preserving quality and human judgment
• Track participation and feedback to inform program improvements and adoption metrics

Skills

Community engagement

Program operations

Cross-functional collaboration

Communication

Job description

OpenAI, Inc. is seeking a leader to drive community engagement and build the operations that support the Champion Network. You will design and run programs that help Champions return, contribute and learn from each other, while developing reliable workflows that support growth across regions.

You will plan with program leads who set strategy, own education content, and oversee regional programming. You will own ongoing engagement, communications and follow-up, partnering with Customer Education