Contributor Experience Lead: Global Community & Engagement

Scale AI

New York (NY)

On-site

USD 120,000 - 180,000

Full time

6 days ago
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Benefits offered by this job

Health coverage
Dental and vision insurance
Mental healthcare services
Learning & development stipend
ERGs and community events

Job summary

Scale AI in New York is seeking a Community Manager to spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This strategic operational role blends operator, program management, and creative writing to drive engagement and alignment with business goals.

You will manage communications, execute virtual campaigns and events, develop strategies to grow and retain our contributor base, and collaborate with cross-functional teams across operations, support,

Qualifications

  • Minimum five years of experience in communications, marketing operations, field operations, program management, or project management.
  • Exceptional communication skills with clear, concise, tone-appropriate writing.
  • Experience managing active, large-scale communities on platforms like Slack/Discord/Discourse.

Responsibilities

  • Lead communications for Scale’s contributor community.
  • Develop campaigns and events to engage hundreds of thousands of contributors.
  • Collaborate with operations, support, communications, marketing, and legal to align messaging.

Skills

Communications
Marketing operations
Program management
Project management
Data-driven mindset

Education

Bachelor’s degree in business/marketing/communications/finance

Tools

SQL
Claude Code

Job description

Scale AI in New York is seeking a Community Manager to spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This strategic operational role blends operator, program management, and creative writing to drive engagement and alignment with business goals.

You will manage communications, execute virtual campaigns and events, develop strategies to grow and retain our contributor base, and collaborate with cross-functional teams across operations, support,

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