Contributor Experience Lead: Global Community & Engagement

Scale AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Dental and vision insurance

Mental healthcare services

Learning & development stipend

ERGs and community events

Job summary

Scale AI in New York is seeking a Community Manager to spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This strategic operational role blends operator, program management, and creative writing to drive engagement and alignment with business goals.

You will manage communications, execute virtual campaigns and events, develop strategies to grow and retain our contributor base, and collaborate with cross-functional teams across operations, support,

Qualifications

• Minimum five years of experience in communications, marketing operations, field operations, program management, or project management.
• Exceptional communication skills with clear, concise, tone-appropriate writing.
• Experience managing active, large-scale communities on platforms like Slack/Discord/Discourse.

Responsibilities

• Lead communications for Scale’s contributor community.
• Develop campaigns and events to engage hundreds of thousands of contributors.
• Collaborate with operations, support, communications, marketing, and legal to align messaging.

Skills

Communications

Marketing operations

Program management

Project management

Data-driven mindset

Education

Bachelor’s degree in business/marketing/communications/finance

Tools

SQL

Claude Code

Job description

Scale AI in New York is seeking a Community Manager to spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This strategic operational role blends operator, program management, and creative writing to drive engagement and alignment with business goals.

You will manage communications, execute virtual campaigns and events, develop strategies to grow and retain our contributor base, and collaborate with cross-functional teams across operations, support,