AI & Automation Support Engineer Intern

OPSWAT, Inc.; Tampa (FL); On-site; USD 2,755,000 - 4,133,000; Full time

Benefits offered by this job

Paid internship

Mentor & learning plan

OPS Academy certifications

Job summary

OPSWAT is seeking a Support Engineering Intern in Tampa to join the Level 1 technical support team for six months. You will own real tickets from day one, under a mentor, and gain hands-on experience with installation, configuration, and integration of OPSWAT products.

We value curiosity about AI and automation, plus a strong analytical mindset. You’ll work with Windows and Linux, practice log analysis, and contribute to knowledge base content while learning product updates and cybersecurity

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Available for the full 6 months, at least 30 hours per week.
• Comfortable with Windows and Linux: read logs, navigate filesystem, use a terminal.
• Basic understanding of networking: TCP/IP, DNS, ports, firewalls.
• Strong analytical instincts: like breaking a problem apart.
• Excellent written and spoken English.
• Genuine curiosity about AI and automation — with a project or automation to share.
• Collaborative attitude and willingness to ask questions early.

Responsibilities

• Work the queue of open support tickets with a mentor, aiming for timely resolution.
• Investigate and diagnose reported technical issues; gather info, reproduce, narrow down causes.
• Search internal knowledge bases to find solutions before escalation.
• Escalate complex cases to senior engineers with clear notes.
• Communicate professionally with customers via email, chat, and ticketing tools.
• Help customers with installation, configuration, and integration of OPSWAT products.
• Build and maintain lab environments to reproduce scenarios.
• Collaborate with Product, Engineering, and QA to resolve challenges.

Skills

Analytical thinking

English proficiency

Curiosity about AI

Team collaboration

Willingness to learn

Education

Pursuing Computer Science degree

Tools

Jira

Zendesk

ServiceNow

Salesforce Service Cloud

Job description

OPSWAT is seeking a Support Engineering Intern in Tampa to join the Level 1 technical support team for six months. You will own real tickets from day one, under a mentor, and gain hands-on experience with installation, configuration, and integration of OPSWAT products.

We value curiosity about AI and automation, plus a strong analytical mindset. You’ll work with Windows and Linux, practice log analysis, and contribute to knowledge base content while learning product updates and cybersecurity