AI Analytics Lead: Experiments & Impact

present of AI; San Francisco (CA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

HappyRobot is seeking an analyst to turn fuzzy product questions into clear measurements and tests for AI agents that handle calls and emails. You will design experiments, apply statistics, and use SQL and Python to quantify performance of voice and email agents in real operations.

You will link lab scores to customer outcomes, analyze regressions on large conversation datasets, choose metrics that reflect real value, and communicate findings to engineers and non-technical stakeholders.

Qualifications

• Solid statistics background.
• Experience with experiment design and causal thinking.
• Strong SQL and Python skills.

Responsabilités

• Measure AI agents that handle calls and emails with rigorous metrics.
• Link lab model scores to real customer operations and analyze regressions across large conversation data.
• Decide which metrics reflect real value and persuade the team to act on them.
• Explain findings to engineers and non-technical stakeholders.

Connaissances

Statistics

Experiment design

Causal thinking

Explain findings

Outils

SQL

Python

Description du poste

HappyRobot is seeking an analyst to turn fuzzy product questions into clear measurements and tests for AI agents that handle calls and emails. You will design experiments, apply statistics, and use SQL and Python to quantify performance of voice and email agents in real operations.

You will link lab scores to customer outcomes, analyze regressions on large conversation datasets, choose metrics that reflect real value, and communicate findings to engineers and non-technical stakeholders.