Data Analytics Lead: Product & ML Insights

Happyrobot Inc.; San Francisco (CA); Presencial; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Equity

Descripción de la vacante

Happyrobot Inc. is seeking a data‑driven Analytics Scientist to help make data a core part of how we build and improve HappyRobot’s products in San Francisco.

You will work with Product, Engineering, and ML teams to measure the impact of model changes, prompts, and features on real‑world performance. You will design experiments, analyze millions of conversations, and translate complex data into clear insights that guide roadmaps and product decisions.

Formación

• 4+ years of experience in Data Science, Product Analytics, or another highly quantitative product role.
• Strong experience with experimental design, A/B testing, statistics, causal inference, and hypothesis‑driven analysis.
• Advanced proficiency in SQL and Python.
• Experience defining and operationalizing product and feature metrics.
• Ability to translate ambiguous product questions into rigorous analyses and actionable recommendations.

Responsabilidades

• Define and track product, feature, and agent‑level metrics.
• Design, run, and interpret A/B tests for model changes, prompts, agent behavior, workflows, and product features.
• Measure how the performance of our agents affects client outcomes, such as task completion, operational efficiency, response quality, and automation rates.
• Connect offline model evaluations with production performance and real‑world customer impact.
• Conduct deep analyses across conversations, workflows, and product usage to identify opportunities and explain differences in performance.
• Investigate anomalies and regressions, perform root‑cause analyses, and recommend improvements.
• Build statistical models, simulations, and analytical frameworks to support product and ML decisions.
• Partner with Engineering to improve instrumentation, data quality, experimentation systems, and analytical data models.
• Build dashboards and self‑serve tools that help teams understand product and agent performance.
• Communicate findings and recommendations clearly to technical and non‑technical stakeholders.

Conocimientos

Data Science

Product Analytics

SQL

Python

Experiment design

A/B testing

Causal inference

Descripción del empleo

Happyrobot Inc. is seeking a data‑driven Analytics Scientist to help make data a core part of how we build and improve HappyRobot’s products in San Francisco.

You will work with Product, Engineering, and ML teams to measure the impact of model changes, prompts, and features on real‑world performance. You will design experiments, analyze millions of conversations, and translate complex data into clear insights that guide roadmaps and product decisions.