AI Agent Platform Reliability Engineer

Dollar General Corporation; Nashville (TN); On-site; USD 150,000 - 210,000; Full time

Job summary

Dollar General Corporation seeks a senior Platform Operations lead to ensure reliable, governed, and scalable agentic systems. You will oversee environments, deployments, and incident response while establishing governance, access controls, and lifecycle processes for AI-enabled capabilities.

You will collaborate with engineering to design scalable services, monitoring, and deployment patterns, driving observability, security, and cost-efficient improvements across partners and vendors.

Qualifications

• Bachelor's degree in CS/IT/Engineering and 6+ years in platform engineering or related roles.
• Experience leading teams or technical leadership in platform Operations is preferred.

Responsibilities

• Manage day-to-day operations and reliability of the agent platform, including environments, deployments, availability, performance, and incident response.
• Establish and administer platform governance, access controls, operational standards, and lifecycle processes for agentic capabilities.
• Partner with engineering teams to design and maintain scalable platform services, reusable components, integrations, and deployment patterns.
• Develop monitoring, observability, resiliency, security, and operational controls to identify and address platform risks.
• Coordinate production support, issue resolution, root-cause analysis, and service improvements across technology partners and vendors.
• Maintain platform roadmaps, capacity plans, docs, and operational metrics; communicate status, risks, and improvements to leadership.
• Drive continuous improvement of platform processes, tooling, automation, and cost efficiency.

Skills

Cloud platforms

AI architectures

Incident management

Security & governance

Stakeholder communication

Project management

MS Office tools

Education

Bachelor's degree in CS/IT/Engineering

Job description

Dollar General Corporation seeks a senior Platform Operations lead to ensure reliable, governed, and scalable agentic systems. You will oversee environments, deployments, and incident response while establishing governance, access controls, and lifecycle processes for AI-enabled capabilities.

You will collaborate with engineering to design scalable services, monitoring, and deployment patterns, driving observability, security, and cost-efficient improvements across partners and vendors.