AI Agent Enablement Lead

Decagon; New York (NY); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance

Retirement Plan (401K)

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches and snacks

Vacation policy

Job summary

Decagon is seeking an Agent Education Manager to act as an expert advisor on external customer enablement and internal delivery enablement. You will define best practices for using the Decagon platform, craft education materials, and educate stakeholders on effective agent training and adoption.

The role combines strategic leadership with hands-on delivery, including workshops for Fortune 100 accounts and scalable programs for ongoing enablement across the customer journey.

Qualifications

• 4-8 years in a customer-facing role, ideally in B2B SaaS.
• Experience making complex, technical products feel approachable.
• Strong written, verbal, and presentation skills.
• Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
• A collaborative mindset with a knack for partnering cross-functionally.

Responsibilities

• Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
• Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
• Build learning pathways and repeatable programs for Decagon University.
• Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
• Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
• Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
• Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
• Evaluate and manage the tools, systems, and vendor relationships required to deliver best‑in‑class learning experiences.

Skills

Customer-facing

Presentation skills

Cross-functional collaboration

B2B SaaS experience

Written communication

Job description

Decagon is seeking an Agent Education Manager to act as an expert advisor on external customer enablement and internal delivery enablement. You will define best practices for using the Decagon platform, craft education materials, and educate stakeholders on effective agent training and adoption.

The role combines strategic leadership with hands-on delivery, including workshops for Fortune 100 accounts and scalable programs for ongoing enablement across the customer journey.