AI Agent Architect — Design & Optimize Autonomous Agents

salesforce.com, inc.; Atlanta (GA); Hybrid; USD 123,100 - 186,300; Full time

Job summary

Salesforce, home to Agentforce, seeks a Success Architect to lead architecture, design, and deployment of AI agents across sales, service, and marketing. You will ground AI agents in trusted data using Data360 and liaise with executive stakeholders to drive business value and ROI.

You will influence technical strategy, mentor teams, and collaborate with customers and partners to deliver scalable agent solutions while advancing Salesforce’s leadership in AI-enabled CRM.

Qualifications

• U.S. Citizenship required for federal government work.
• Experience designing and optimizing agent architectures and automation.
• Strong communication and cross-functional collaboration.
• Knowledge of AI agents, prompts, actions, and orchestration.
• Commitment to data ethics and privacy.
• Degree or equivalent experience.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how Data360 supports AI agents.
• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
• Identify and evaluate capability gaps for standard product capability or develop creative Architect solutions through customization.
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
• Run playbooks aligned with the Success Architect engagement catalog, tailored to Agentforce customers.
• Build strong relationships with internal and external partners to support broader goals and growth.
• Drive thought leadership through mentoring and knowledge sharing.

Skills

Agent architecture

Automation optimization

Executive collaboration

Data quality awareness

Education

Bachelor's degree or equivalent experience

Tools

Data360

Salesforce Clouds

APEX Development

Python

Job description

Salesforce, home to Agentforce, seeks a Success Architect to lead architecture, design, and deployment of AI agents across sales, service, and marketing. You will ground AI agents in trusted data using Data360 and liaise with executive stakeholders to drive business value and ROI.

You will influence technical strategy, mentor teams, and collaborate with customers and partners to deliver scalable agent solutions while advancing Salesforce’s leadership in AI-enabled CRM.