Success Architect - Agentforce

salesforce.com, inc.; Atlanta (GA); On-site; USD 123,100 - 186,300; Full time

Job summary

Salesforce, home to Agentforce, seeks a Success Architect to lead architecture, design, and deployment of AI agents across sales, service, and marketing. You will ground AI agents in trusted data using Data360 and liaise with executive stakeholders to drive business value and ROI.

You will influence technical strategy, mentor teams, and collaborate with customers and partners to deliver scalable agent solutions while advancing Salesforce’s leadership in AI-enabled CRM.

Qualifications

• U.S. Citizenship required for federal government work.
• Experience designing and optimizing agent architectures and automation.
• Strong communication and cross-functional collaboration.
• Knowledge of AI agents, prompts, actions, and orchestration.
• Commitment to data ethics and privacy.
• Degree or equivalent experience.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how Data360 supports AI agents.
• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
• Identify and evaluate capability gaps for standard product capability or develop creative Architect solutions through customization.
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
• Run playbooks aligned with the Success Architect engagement catalog, tailored to Agentforce customers.
• Build strong relationships with internal and external partners to support broader goals and growth.
• Drive thought leadership through mentoring and knowledge sharing.

Skills

Agent architecture

Automation optimization

Executive collaboration

Data quality awareness

Education

Bachelor's degree or equivalent experience

Tools

Data360

Salesforce Clouds

APEX Development

Python

Job description

Overview

Agentforce is Salesforce's platform for building and deploying autonomous AI agents that take action across sales, service, and marketing. The role focuses on agent architecture, design, and deployment, leveraging data foundations like Data360 to ground AI agents in trusted data.

About Salesforce

Salesforce is the #1 AI CRM committed to innovation, trust, and core values. We seek Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and maintaining an inclusive, diverse workplace.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how Data360 supports AI agents.
• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
• Identify and evaluate capability gaps for standard product capability or develop creative Architect solutions through customization.
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
• Run playbooks aligned with the Success Architect engagement catalog, tailored to Agentforce customers.
• Build strong relationships with internal and external partners to support broader goals and growth.
• Drive thought leadership through mentoring and knowledge sharing.

Your Impact

As an Agentforce Success Architect, you will influence technical architecture, performance optimization, and solution design for strategic customers, ensuring success in leveraging Agentforce's AI capabilities and contributing to Salesforce’s leadership in the industry.

Collaboration and Team Work

Collaborate with customers, colleagues, and partners to evaluate architecture, optimize performance, and design effective solutions, contributing to team success.

Minimum Requirements

• Must be a U.S. Citizen due to work with Federal Government.
• Experience analyzing, designing, and optimizing business processes with a focus on agent architecture and automation, guiding customers through adoption and optimization of Agentforce.
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, and awareness of how data quality and architecture affect agent performance.
• Excellent communication skills and ability to collaborate with cross-functional teams from Developer to Executive.
• Ability to facilitate discussions and translate technical concepts into tangible business value and ROI.
• Ability to stay up-to-date with emerging AI and agentic technologies.
• Proactive, self-starting attitude with the ability to manage tasks independently and collaborate remotely with customers and colleagues.
• Commitment to Data Ethics and Privacy, ensuring solutions adhere to regulations and best practices in data security and privacy.
• Degree or equivalent experience; evaluation based on strengths relevant to the role (e.g., leadership, military, volunteer, work experience).

Preferred Experience

• Experience with Data360 or other Customer Data Platforms grounding AI agents in trusted data.
• Experience implementing Salesforce Clouds and multi-cloud scenarios (Sales, Service, Industries, Marketing, or Commerce).
• Familiarity with Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development.
• Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions.
• Experience with programming languages such as Python, Java, .NET, SQL.

Note

This role is office-flexible; the expectation is to work from the office three days per week.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce uses AI tools to aid recruiters in assessing resumes; humans make final hiring decisions. See our Candidate Privacy Statement for details on data usage and opt-out options.

Posting Statement

Salesforce is an equal opportunity employer. We uphold non-discrimination in hiring and employment. Know your rights: workplace discrimination is illegal. All candidates are evaluated on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classifications. Compensation details: typical base salary range is $123,100 - $186,300 annually, plus potential bonuses, equity, and benefits. Benefits include time off, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchase plan.