AI Agent Architect for Customer Success

Salesforce; Indianapolis (IN); Hybrid; USD 123,100 - 186,300; Full time

Job summary

Salesforce is seeking an Agentforce Success Architect to lead AI-driven agent design and orchestration for strategic customers. You will work with Data360 grounding, ensure trusted data, and shape architectures across sales, service, and marketing solutions.

This office-flexible role requires collaboration with internal and external partners, mentoring others, and driving ROI through optimized technical architectures.

Qualifications

• Analyze, design, and optimize business processes focusing on agent architecture and automation.
• Understand AI agent design principles, including topics, actions, prompts, and orchestration.
• Demonstrate excellent communication and ability to work with cross-functional teams from Developer to Executive.
• Stay up-to-date with emerging AI and agentic technologies.
• Value Data Ethics and Privacy in customer solutions.

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization.
• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
• Drive thought leadership through mentoring and knowledge sharing.

Skills

AI agent design

Agent architecture

Executive communication

Cross-functional collaboration

Data ethics

Data grounding

Task orchestration

Education

Degree or equivalent experience

Tools

Python

Java

.NET

SQL

Job description

Salesforce is seeking an Agentforce Success Architect to lead AI-driven agent design and orchestration for strategic customers. You will work with Data360 grounding, ensure trusted data, and shape architectures across sales, service, and marketing solutions.

This office-flexible role requires collaboration with internal and external partners, mentoring others, and driving ROI through optimized technical architectures.