AI Adoption & Value Realization Lead

Leadout Capital; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Leadout Capital is seeking a Customer Success Senior Manager in San Francisco to drive AI adoption, governance, and business outcomes. You will collaborate with internal Salesforce teams and consulting partners to ensure value realization across the customer journey.

You will train champions, monitor telemetry, and coordinate with cross-functional stakeholders to advance the Agentic Enterprise strategy and maximize license utilization.

Qualifications

• 6+ years of work experience, with 3+ years in Customer Success, Professional Services, or Management Consulting.
• Governance: experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation.
• Analytical fluency: interpret platform telemetry, usage data, and dashboards to derive actionable insights.
• Consumption model experience: track record of managing consumption-based accounts, focusing on driving utilization.
• Strategic communication: present AI outcomes to senior business stakeholders, translating technical capabilities into business value.
• AI fluency: understand AI/LLM logic and translate capabilities into business outcomes.

Responsibilities

• Support the Customer Center of Excellence by training 'Agent Champions' and enabling customers to govern and scale their AI footprint.
• Monitor agent performance telemetry, success rates, and friction points to identify optimization opportunities.
• Coordinate with Salesforce Account Executives, Professional Services, and partners to ensure a unified customer experience.
• Manage the roadmap for contracted licenses and consumption credits to maximize value and usage.
• Define, track, and report on quantifiable business impact, moving conversations from deployment to outcomes.
• Identify opportunities for new use cases and expansion to drive continued customer value.

Skills

Client facing

Analytics

Governance

Consumption model

Strategic communication

AI fluency

Job description

Leadout Capital is seeking a Customer Success Senior Manager in San Francisco to drive AI adoption, governance, and business outcomes. You will collaborate with internal Salesforce teams and consulting partners to ensure value realization across the customer journey.

You will train champions, monitor telemetry, and coordinate with cross-functional stakeholders to advance the Agentic Enterprise strategy and maximize license utilization.