AI Adoption & Implementation Manager

Planful

United States

On-site

USD 85,000 - 100,000

Full time

11 days ago

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Benefits offered by this job

Volunteer days

Birthday PTO

Wellness Days

Diapers & meals

Home office stipend

Mentorship program

ERGs

Job summary

Planful is seeking an Implementation & AI Adoption Manager to lead how our Professional Services team embraces AI to deliver faster, higher‑quality customer implementations. You will drive adoption of AI tools, enablement, and scalable workflows that shorten delivery times and improve value realization for customers.

The role sits at the intersection of change management, delivery acceleration, and applied AI, reporting to the VP of Customer Engagement.

Qualifications

5+ years in Professional Services, consulting, delivery, or operations within SaaS/enterprise software.
Hands‑on experience using Claude or other AI assistants to meaningfully improve real team workflows.
Strong grasp of the implementation and integration lifecycle, and a track record of making delivery faster.
Exceptional communication and influencing skills; comfortable coaching peers and presenting to senior stakeholders across remote teams.

Responsibilities

Own the change management strategy for AI adoption in PS, building the case for change, setting the vision, and bringing delivery teams along so new tools become how the team works, not an optional way of working.
Re‑engineer the implementation lifecycle around AI, from scoping and configuration to documentation and customer communication.
Design, prototype, and scale AI‑assisted workflows for recurring delivery work that cut manual effort and lift consistency.
Build reusable AI accelerators and templates to shorten integration cycles across the delivery portfolio.