AI Adoption & Enablement Program Lead

KPI Partners; Fremont (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

KPI Partners is seeking a Program Manager for AI Adoption and Enablement in Fremont, CA. The role is hybrid (3 days onsite) with 13+ years experience in technology adoption and internal communications.

You will lead onboarding for AI tools, design learnings, and drive engagement across multiple business units while coordinating with engineering and leadership. You will coach across teams, build self-service resources, and publish low-code AI agents to improve productivity and scale enablement

Qualifications

• Bachelor's or Master's degree with 5+ years in technology adoption, enablement, or internal communications
• Excellent written and verbal English communication, able to write updates for senior leaders and train non-technical audiences
• Hands-on experience with generative AI tools such as Microsoft 365 Copilot
• Experience supporting a large, distributed user base with clear intake, escalation, and service level practices
• Comfort working across many teams and levels, from first-time users to senior executives

Responsibilities

• Own the end-to-end access process for our productivity suite of AI applications including provisioning and capacity tracking
• Design and deliver onboarding for new waves of users with live sessions and role-based learning paths
• Be the first point of contact for user questions and escalate platform problems to engineering
• Create self-service resources like guides, FAQs, videos, and prompt libraries
• Build and publish low-code AI agents in Copilot Studio to automate repetitive requests
• Own program communications and grow a network of champions across business units
• Measure adoption by business unit and report usage, coverage, and impact to senior leadership
• Maintain a standard business schedule with occasional meetings outside regular hours

Skills

English communication

Technology adoption

Coaching others

Stakeholder engagement

Education

Bachelor's or Master's degree

Tools

Microsoft Copilot Studio

Power Platform

Microsoft 365 Copilot

Job description

KPI Partners is seeking a Program Manager for AI Adoption and Enablement in Fremont, CA. The role is hybrid (3 days onsite) with 13+ years experience in technology adoption and internal communications.

You will lead onboarding for AI tools, design learnings, and drive engagement across multiple business units while coordinating with engineering and leadership. You will coach across teams, build self-service resources, and publish low-code AI agents to improve productivity and scale enablement