Enterprise AI Activation Leader Driving Adoption

Showcify; United States; On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave (16 weeks)

Fertility and family planning support

Early-detection cancer testing

Health savings account with company贡献

Job summary

WRITER is seeking a senior customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and design programs that drive adoption and measurable outcomes.

The ideal candidate brings 5+ years of activation experience, can build champion networks, run workshops, and translate platform usage into ROI. This hybrid role is based in New York City.

Qualifications

• At least 5 years of proven track record owning activation success and driving measurable adoption outcomes.
• Deep experience understanding customer use cases and mapping to workflows and objectives.
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops.
• Success building advocate networks and power user communities.
• Ability to connect platform usage to business outcomes and articulate ROI.

Responsibilities

• Deeply understand each customer's use cases, objectives, and success metrics.
• Build and co-develop custom AI solutions with customers to drive business impact.
• Design and execute activation strategies that drive adoption and outcomes.
• Implement champion programs, office hours, dashboards, trainings, and workshops.
• Lead educational workshops and live events.
• Collaborate cross-functionally to adapt to evolving customer needs.

Skills

Customer success

Activation strategy

Advocate networks

ROI articulation

Cross-functional collaboration

Job description

WRITER is seeking a senior customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and design programs that drive adoption and measurable outcomes.

The ideal candidate brings 5+ years of activation experience, can build champion networks, run workshops, and translate platform usage into ROI. This hybrid role is based in New York City.