AgTech SaaS Customer Experience Specialist

BarnTools; Urbandale (IA); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Remote/in-office options

$500 home office reimbursement

Competitive health plans

Paid parental leave

PTO - flexible time off

Career development opportunities

BarnTools swag

Job summary

BarnTools LLC in Urbandale, IA is hiring a Customer Support Specialist to help farmers use our IoT-based SaaS and hardware solutions. This remote-friendly role can be fully remote or based at our Urbandale headquarters, with Monday–Friday hours and strong focus on delivering exceptional service.

You will become a product expert, assist with onboarding, troubleshoot with the development team, and contribute to the knowledge base while using HubSpot, Jira, and OpenPhone to track and resolve

Qualifications

• Undergraduate degree or equivalent in Ag, Business, or MIS preferred.
• 2+ years in Help Desk, Technical Support, or Customer Success roles.
• English fluency required.
• Certifications in CS, Success, or Project Management preferred.
• Familiarity with HubSpot, Jira, and OpenPhone preferred.
• Experience with e-commerce and SaaS customer support preferred.
• Strong verbal and written communication, troubleshooting, and empathy.

Responsibilities

• Support customers Monday–Friday, 8am–5pm Central; some hours may shift.
• Become a BarnTools product expert for mobile, web, and hardware.
• Respond to inquiries via phone, email, and webchat with HubSpot/OpenPhone.
• Handle customer inquiries within timeframes and escalate as needed.
• Create technical documentation and contribute to help center.
• Collaborate with Product and Engineering to feedback and beta testing.
• Assist onboarding and ongoing customer success initiatives.

Skills

English fluency

Communication skills

Troubleshooting

Problem solving

Organization

Education

Undergraduate degree or equivalent (Ag, Business, MIS)

Tools

HubSpot

Jira

OpenPhone

Shopify

BigCommerce

Stripe

Job description

BarnTools LLC in Urbandale, IA is hiring a Customer Support Specialist to help farmers use our IoT-based SaaS and hardware solutions. This remote-friendly role can be fully remote or based at our Urbandale headquarters, with Monday–Friday hours and strong focus on delivering exceptional service.

You will become a product expert, assist with onboarding, troubleshoot with the development team, and contribute to the knowledge base while using HubSpot, Jira, and OpenPhone to track and resolve