Agronomist

FineTurf; Charlotte (NC); On-site; USD 59,000 - 72,000; Full time

Job summary

FineTurf LLC seeks an Agronomist to own service calls, diagnose turf issues, and train crews on turf care and product use. You will support sales with on-site property evaluations and coordinate resolutions with operations, aiming to keep customers on service and improve satisfaction.

Requirements include robust turf expertise, field/office flexibility, and a NC pesticide license. Expect a Monday–Friday schedule with base pay plus commissions and a performance bonus.

Qualifications

• Strong turfgrass knowledge including weeds, disease, insects, fertility and irrigation.
• Calm, confident communication with upset customers by phone and in person.
• Highly organized with issues tracked until resolution.
• Comfortable splitting time between field and office.

Responsibilities

• Own every service call and cancel issue, route and follow up within 48 hours.
• Reduce cancel rate by addressing root causes and fixes.
• Diagnose turf problems on-site and train team leads on turf knowledge and product questions.
• Support sales through on-site property evaluations and meetings (1–4 per week).
• Verify records and notes in Real Green and ensure technician notes are clear.

Skills

Turf knowledge

Customer communication

Organization

Field/office flexibility

Team leadership

Product mixing & application

Driver's license

Tech savviness

Self-motivation

Customer service

Education

North Carolina pesticide license

Job description

Description

Reports to: Director of Sales and Customer Service

Works with: Team Leads, Operations Manager, Sales Team, Customer Service

Pay: $65,000 base + 5% commission on new sales (paid as produced) + bonus (TBD)

Schedule: Monday–Friday, 6:30 AM–4:00 PM

The role

The Agronomist is FineTurf's turf expert and owns every lawn, service, and cancel issue. Billing and account questions stay with Customer Service. When a customer has a complaint, wants to cancel, or needs answers, the Agronomist figures out what's happening, makes sure it gets fixed, and keeps the customer on service.

Top priorities

• Own every service call. Every service call and complaint comes to you first. Decide who handles it, assign it, and follow up until it's resolved, within 48 hours. You route only your own service calls; the Operations Manager routes the calls you assign to others.


• Save cancels. Contact every customer who asks to cancel, find the real reason, and fix what can be fixed.


• Be the turf expert. Diagnose lawn problems on site, explain them in plain terms, and be the go-to resource for the company's turf and product questions. Create turf training material and train the Team Leads so the Team Leads can train their team.


• Support sales. Evaluate properties and handle on-site sales meetings (about 1–4 per week).


• Check records and tech notes. Every day, make sure completed stops have all products entered in Real Green, and grade technicians' notes and condition codes.

How Success Is Measured

• Time from complaint to resolution


• Cancel rate


• Customer satisfaction and reviews


• Complaint Tracker kept complete and current

Requirements

What you bring

• Strong knowledge of turfgrass, weeds, disease, insects, fertility, and irrigation


• Calm, confident communication with upset customers by phone and in person


• Highly organized: every open issue tracked until it's closed


• Comfortable splitting time between the field and the office

What We Are Looking For

• 2 or more years of lawn care or turf application experience


• Success leading and developing a team


• Strong knowledge of turf, weeds, and correct product mixing and application


• Valid driver’s license with a clean driving record


• Organized and comfortable using technology


• North Carolina pesticide license required


• Positive, adaptable attitude and a solutions-focused leadership style


• Results-driven and self-motivated


• Customer service experience