Agriculture & Turf Tech Support Specialist (On-site)

VIVA USA Inc; Johnston (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

VIVA USA Inc. seeks a Customer Support Representative II to provide front-line technical support and information to customers, documenting each interaction and resolving product-related inquiries.

This on-site role covers Turf, Ag, residential and commercial segments, including warranty registrations and part lookups, with occasional overtime as needed. Applicants should have 6+ months in customer service, strong communication and troubleshooting skills, and proficiency with Microsoft Office.

Qualifications

• 6+ months experience in customer service/support.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Strong computer, research and troubleshooting abilities.
• Ability to work 7am–6pm CST, some holidays; on-site five days a week.

Responsibilities

• Provide front-line technical support and information to customers.
• Document each interaction accurately.
• Handle inquiries related to product issues, warranty and parts.
• Support customers across Turf, Ag, Residential/Commercial lines.
• Maintain schedule within 7am–6pm CST with potential overtime.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service experience

Microsoft Office

Troubleshooting

Shift flexibility

Education

Bachelor's degree or related field

Job description

VIVA USA Inc. seeks a Customer Support Representative II to provide front-line technical support and information to customers, documenting each interaction and resolving product-related inquiries.

This on-site role covers Turf, Ag, residential and commercial segments, including warranty registrations and part lookups, with occasional overtime as needed. Applicants should have 6+ months in customer service, strong communication and troubleshooting skills, and proficiency with Microsoft Office.