Aging & Disability Resource Navigator

Northwest Senior And Disability Services; Keizer (OR); On-site; USD 48,000 - 62,000; Full time

Job summary

Northwest Senior And Disability Services in Oregon seeks an ADRC Specialist to help older adults, individuals with disabilities, and their families access information, referrals, and assistance that support independence, health, and quality of life.

The role serves as the entry point to the Agency, gathering data, screening for services, making referrals, and linking people with appropriate resources while maintaining confidential records and reporting as required.

Qualifications

• Associate’s degree in social services or related area.
• Two years of relevant work experience dealing with the public, and some exposure and understanding of working with seniors and people with disabilities.
• Must be able to pass Alliance of Information and Referral Systems (AIRS) Certification (training provided)

Responsibilities

• Serve as an initial point of contact for individuals seeking information about aging and disability services by phone and in person.
• Provide information, referrals, and assistance related to Agency programs and community resources.
• Gather information, identify needs, and connect individuals with appropriate Agency or community services.
• Complete initial screening for Agency services and assign screenings to appropriate staff.
• Conduct initial options counseling to help individuals understand available services and support options.
• Document contacts, referrals, and service information and follow up as needed to help ensure connections are made.
• Participate in outreach events, presentations, and community meetings to share information about Agency services and available resources.
• Build and maintain working relationships with community organizations serving older adults and individuals with disabilities.
• Maintain and update Agency resource information in ADRC Online and help ensure information remains accurate and current.
• Follow Agency policies, confidentiality requirements, and mandatory reporting obligations while providing professional customer service.

Skills

Effective communication

Customer service

Information gathering

Resource knowledge

Options counseling

Record keeping

Office software

Confidentiality

Fast-paced work

Education

Associate’s degree in social services or related area

Tools

Office software

Job description

Northwest Senior And Disability Services in Oregon seeks an ADRC Specialist to help older adults, individuals with disabilities, and their families access information, referrals, and assistance that support independence, health, and quality of life.

The role serves as the entry point to the Agency, gathering data, screening for services, making referrals, and linking people with appropriate resources while maintaining confidential records and reporting as required.