Aging Resource Center Navigator

Jefferson Council on Aging, Inc.; Bissonet Plaza (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jefferson Council on Aging, Inc. seeks an ADRC Specialist to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families.

You will perform assessments, intake screenings, and connect callers with long-term care programs while maintaining confidentiality and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, plus proficiency in Microsoft Office 365 and

Qualifications

• Experience working with diverse populations.
• Knowledge of Medicare, Medicaid, and long-term care services.
• Valid Louisiana driver's license and automobile insurance.

Responsibilities

• Answer client calls and conduct intake screenings.
• Provide resource information and connect callers to appropriate services.
• Maintain accurate records and ensure confidentiality.
• Deliver high-quality customer service and effective communication.

Skills

Communication

Interviewing

Multitasking

Tools

Microsoft Office 365

Data entry

Job description

Jefferson Council on Aging, Inc. seeks an ADRC Specialist to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families.

You will perform assessments, intake screenings, and connect callers with long-term care programs while maintaining confidentiality and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, plus proficiency in Microsoft Office 365 and