Aging & Disability Resource Navigator

Area Agency On Aging of Pasco-Pinellas Inc; Saint Petersburg (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Paid time off

Vision insurance

Job summary

The Area Agency on Aging of Pasco-Pinellas AAAPP is seeking a dedicated Information & Referral Specialist to provide information and referral services to older adults, adults with disabilities, and other populations in need. You will work via the ADRC Help Line, assisting callers in identifying relevant community resources and navigating options for services and benefits.

Candidates should have a Bachelor’s or AA with related experience, or a high school diploma with three years in related

Qualifications

• Bachelor’s degree or AA with related experience, or high school diploma with 3 years in information & referral or social services.
• Must learn and use multiple data systems and maintain accurate records.
• Excellent interviewing, screening, and problem‑solving skills required.

Responsibilities

• Answer the ADRC Help Line in a fast-paced environment.
• Screen callers and refer to community resources.
• Assist callers in negotiating services and benefits and explain options.
• Provide active listening, support, and problem solving for seniors, adults with disabilities, and caregivers.
• Follow up on referrals to determine outcomes and update records.

Skills

Information & referral

Customer service

Active listening

Data entry

Telephone skills

Education

Bachelor’s degree in a related field

Associate degree + 1 year relevant experience

High school diploma or GED + 3 years experience in related social services

Tools

Data systems

Keyboarding

Job description

The Area Agency on Aging of Pasco-Pinellas AAAPP is seeking a dedicated Information & Referral Specialist to provide information and referral services to older adults, adults with disabilities, and other populations in need. You will work via the ADRC Help Line, assisting callers in identifying relevant community resources and navigating options for services and benefits.

Candidates should have a Bachelor’s or AA with related experience, or a high school diploma with three years in related