Elder Helpline Navigator (Info & Referral)

Area Agency on Aging for Southwest Florida; Fort Myers (FL); Híbrido; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life ins.

Paid time off

SEP retirement plan

Descripción de la vacante

The Area Agency on Aging for Southwest Florida is hiring a Full-Time Information and Referral Specialist for our Elder Helpline, serving older adults, individuals with disabilities, and caregivers across seven counties. You will answer calls, provide timely referrals, and document requests to support aging and disability services.

This role is well suited for recent graduates, experienced professionals, and retirees who bring patience and compassion during difficult moments.

Formación

• High school diploma or equivalent; associate's or bachelor's degree in human services, social work, gerontology, or related field is a plus
• Prior experience in a call center, social services, customer service, or related setting preferred
• Comfort and proficiency with computers, including databases, email, and multiple software systems used at the same time
• Strong verbal and written communication skills
• Bilingual ability in English and Spanish is a strong asset
• This position is based in our Fort Myers office; a hybrid schedule may be available over time based on performance

Responsabilidades

• Answer incoming calls to the Elder Helpline and provide timely referrals for aging and disability services.
• Research, document, and track service requests across multiple systems.
• Maintain detailed and accurate records; contribute to updates in the resource database.
• Support long-term care programs and outreach efforts.
• Collaborate with teammates across the agency and adapt to shifting priorities.

Conocimientos

Communication skills

Active listening

Bilingual English/Spanish

Educación

Associate's degree in human services

Bachelor's degree in related field

Herramientas

Databases

Email software

Multiple software systems

Descripción del empleo

The Area Agency on Aging for Southwest Florida is hiring a Full-Time Information and Referral Specialist for our Elder Helpline, serving older adults, individuals with disabilities, and caregivers across seven counties. You will answer calls, provide timely referrals, and document requests to support aging and disability services.

This role is well suited for recent graduates, experienced professionals, and retirees who bring patience and compassion during difficult moments.