Agile Coach

VISEO Group; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

VISEO Group in New York is seeking an experienced Agile Coach & Scrum Master to lead CRM delivery programs for retail clients. You will blend coaching with hands-on delivery management to ensure milestones are met while maintaining governance standards.

The role requires proven Agile delivery across CRM platforms, strong facilitation skills, and the ability to work across time zones with global stakeholders. Fluent English is essential, French is a plus.

Qualifications

• Experience delivering Agile CRM projects.
• Certified in PSM I/CSM, SAFe Agilist or SPC.
• Global rollout experience with Salesforce, Adobe Commerce or Dynamics.
• Strong facilitation and conflict resolution skills.

Responsibilities

• Coach teams and stakeholders on Scrum, SAFe and Kanban.
• Facilitate ceremonies, backlog refinement and sprint predictability.
• Coordinate delivery across multiple time zones and retail stakeholders.
• Support governance, risk/issue tracking and reporting.

Skills

Agile leadership

Delivery management

CRM program delivery

Governance & reporting

Change enablement

English fluency

French desirable

Facilitation & conflict resolution

Scrum/SAFe/Kanban

Education

Engineering or IT background

MBA or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

Agile Coach & Scrum Master – Retail CRM Delivery Context

Mission Context

Support our client’s retail CRM transformation and global rollout. The role blends Agile coaching with operational delivery management to ensure program streams meet milestones and governance standards.

Key Capabilities

• Agile Leadership: Coaching teams and stakeholders on Scrum, SAFe, and Kanban; driving maturity uplift and continuous improvement.
• Delivery Management: Facilitation of ceremonies, backlog refinement, dependency resolution, and sprint predictability tracking.
• Retail CRM Expertise: Hands-on experience with Salesforce Commerce Cloud, ServiceCloud, MarketingCloud, and POS integration.
• Governance & Reporting: Risk/issue management, milestone tracking, and transparent reporting using Jira/Confluence dashboards.
• Change Enablement: Aligning IT and business streams, supporting UAT coordination, and managing stakeholder communication.

Profile

• Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics).
• Strong facilitation and conflict-resolution skills; pragmatic and operational mindset.
• Comfortable working in distributed, multi-time-zone environments with retail stakeholders.

Qualifications

• Certifications: Professional Scrum Master (PSM I/CSM), SAFe Agilist or SPC, Agile Project Management.
• Tools: Jira, Confluence, Azure DevOps; experience with Agile metrics (burndown, CFD, throughput).
• Education: Engineering or IT background; MBA or equivalent is a plus.
• Languages: English fluent; French desirable for global coordination.