Agile Coach

VISEO IBERIA; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A consulting firm is seeking an Agile Coach & Scrum Master based in New York to support a retail CRM transformation. This role involves Agile coaching and managing operational deliveries to ensure milestones are met. Candidates should have experience in Agile frameworks like Scrum and SAFe, strong facilitation skills, and a background in engineering or IT. Familiarity with tools such as Jira and Confluence is essential. English fluency is required, and French is desirable for global coordination.

Qualifications

• Proven track record in Agile delivery for CRM programs.
• Strong facilitation and conflict-resolution skills.
• Comfortable working in distributed, multi-time-zone environments.

Responsibilities

• Support the client’s retail CRM transformation and global rollout.
• Blend Agile coaching with operational delivery management.
• Facilitate ceremonies, backlog refinement, and dependency resolution.

Skills

Agile Leadership

Delivery Management

Retail CRM Expertise

Governance & Reporting

Change Enablement

Education

Engineering or IT background

MBA or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

Agile Coach & Scrum Master – Retail CRM Delivery Context

Support our client’s retail CRM transformation and global rollout. The role blends Agile coaching with operational delivery management to ensure program streams meet milestones and governance standards.

Key Capabilities

• Agile Leadership: Coaching teams and stakeholders on Scrum, SAFe, and Kanban; driving maturity uplift and continuous improvement.
• Delivery Management: Facilitation of ceremonies, backlog refinement, dependency resolution, and sprint predictability tracking.
• Retail CRM Expertise: Hands‑on experience with Salesforce Commerce Cloud, ServiceCloud, MarketingCloud, and POS integration.
• Governance & Reporting: Risk/issue management, milestone tracking, and transparent reporting using Jira/Confluence dashboards.
• Change Enablement: Aligning IT and business streams, supporting UAT coordination, and managing stakeholder communication.

Profile

• Proven track record in Agile delivery for CRM programs (Salesforce, Adobe Commerce, Dynamics).
• Strong facilitation and conflict‑resolution skills; pragmatic and operational mindset.
• Comfortable working in distributed, multi‑time‑zone environments with retail stakeholders.

Qualifications

• Certifications: Professional Scrum Master (PSM I/CSM), SAFe Agilist or SPC, Agile Project Management.
• Tools: Jira, Confluence, Azure DevOps; experience with Agile metrics (burndown, CFD, throughput).
• Education: Engineering or IT background; MBA or equivalent is a plus.
• Languages: English fluent; French desirable for global coordination.