Global Agile Coach for Retail CRM Delivery

VISEO IBERIA; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A consulting firm is seeking an Agile Coach & Scrum Master based in New York to support a retail CRM transformation. This role involves Agile coaching and managing operational deliveries to ensure milestones are met. Candidates should have experience in Agile frameworks like Scrum and SAFe, strong facilitation skills, and a background in engineering or IT. Familiarity with tools such as Jira and Confluence is essential. English fluency is required, and French is desirable for global coordination.

Qualifications

• Proven track record in Agile delivery for CRM programs.
• Strong facilitation and conflict-resolution skills.
• Comfortable working in distributed, multi-time-zone environments.

Responsibilities

• Support the client’s retail CRM transformation and global rollout.
• Blend Agile coaching with operational delivery management.
• Facilitate ceremonies, backlog refinement, and dependency resolution.

Skills

Agile Leadership

Delivery Management

Retail CRM Expertise

Governance & Reporting

Change Enablement

Education

Engineering or IT background

MBA or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

A consulting firm is seeking an Agile Coach & Scrum Master based in New York to support a retail CRM transformation. This role involves Agile coaching and managing operational deliveries to ensure milestones are met. Candidates should have experience in Agile frameworks like Scrum and SAFe, strong facilitation skills, and a background in engineering or IT. Familiarity with tools such as Jira and Confluence is essential. English fluency is required, and French is desirable for global coordination.