Agentic Commerce Delivery Lead

Accenture

Bentonville (AR)

On-site

USD 90,000 - 260,000

Full time

14 days+

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Job summary

Accenture Song is seeking a Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

You will translate AI-driven commerce designs into executable build plans for Salesforce, Adobe, SAP, and MACH ecosystems, driving prototype-to-production efforts and governance, risk, and value realization across global clients

Qualifications

7+ years delivering enterprise-scale commerce and digital platforms.
Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks).
Hands-on experience building agentic AI capabilities integrated into production systems.
Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
Industry expertise in CMT Industry.

Responsibilities

Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks).
Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems.
Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.
Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems.
Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure.
Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps.
Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP.
Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems.
Implement policy-driven architecture including governance, compliance, auditability, and explainability.
Track KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI.
Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness.
Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations.
Build and enhance internal accelerators, reference architectures, and reusable components.
Engage senior client stakeholders, translating architectures into delivery outcomes.