Agente de recepción

Salinas Valley Hotel LP; Salinas (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Paid time off

Free uniforms

Job summary

Salinas Valley Hotel LP is seeking a friendly Front Desk Agent to deliver exceptional guest service at our California property. You will manage check-ins/outs, issue keys, process payments, and coordinate with housekeeping to maintain room availability while answering inquiries with a positive attitude.

Strong communication and a customer-focused mindset are essential, as is comfort with basic computer systems.

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly and outgoing personality

Familiarity with hospitality industry

Proficient in English; other languages

Computer literacy

Customer-focused problem resolution

Ability to lift 30 pounds

Job description

Benefits:

• Paid time off


• Free uniforms

Benefits/Perks

• Flexible Scheduling


• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities


• Take reservations and answer questions via phone, email, and in-person


• Build rapport with guests and identify their needs through friendly conversation and open-ended questions


• Describe the features and amenities of guest rooms


• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality


• Familiarity with hospitality industry standards


• Proficient in English; knowledge of other languages is a plus


• Computer literacy


• Able to resolve issues with a customer-focused orientation


• Able to lift 30 pounds