Agente de recepción

Ocean Crest Resort; Moclips (WA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Employee discounts

Job summary

Ocean Crest Resort in Washington state seeks a friendly Front Desk Agent to deliver exceptional guest service at check-in/check-out, issue room keys, and handle payments. Coordinate with housekeeping for room availability, answer inquiries, and complete paperwork promptly with positive communication.

The role requires friendly, outgoing interaction, familiarity with hospitality standards, and English proficiency. Training and growth opportunities are available in a welcoming environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic software knowledge.
• Able to resolve issues with a customer-focused approach.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly & outgoing

Hospitality standards

English proficiency

Second language (bonus)

Computer literacy

Customer-focused problem solving

Physical stamina (lift 30 lbs)

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds