Agent Training & Onboarding Specialist

Landstar System, Inc.; Jacksonville (FL); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Landstar Transportation Logistics seeks an Agent Training and Development Specialist to guide newly contracted Landstar Agents through onboarding, training and their initial months. You will deliver engaging virtual training, provide ongoing coaching and operational support to help agents navigate Landstar's systems and resources.

This role requires strong communication, customer service experience, and the ability to travel for onsite training or meetings.

Qualifications

• High school diploma or GED.
• One year of customer service in an office setting.
• Willingness to travel for onsite training or meetings.
• Proficient in Microsoft Office and internet usage.
• Ability to work with minimal supervision in a fast-paced environment.

Responsibilities

• Provide comprehensive training on all Landstar systems, tools, and sites.
• Deliver online training sessions and ongoing coaching.
• Monitor new agent performance at 45/90/180 days.
• Conduct weekly workshop training for agency staff.
• Serve as the initial corporate point of contact for new agents.
• Provide operational support and collaborate with Region Team personnel.

Skills

Customer service

Communication

Problem solving

Travel willingness

Fast-paced environment

Education

High school diploma GED

Tools

Microsoft Office

Internet knowledge

Job description

Landstar Transportation Logistics seeks an Agent Training and Development Specialist to guide newly contracted Landstar Agents through onboarding, training and their initial months. You will deliver engaging virtual training, provide ongoing coaching and operational support to help agents navigate Landstar's systems and resources.

This role requires strong communication, customer service experience, and the ability to travel for onsite training or meetings.