Agent Success Coordinator - Real Estate Ops & Support

Masiello Group; Nashua, Northern (NH, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Sick and personal time

Flexible time-off program

Voluntary benefits

Job summary

Better Homes and Gardens Real Estate The Masiello Group seeks an Agent Success Coordinator to support the Sales Director and regional agents in the Nashua and Atkinson area. This full-time, on-site role focuses on coordinating listing workflows, maintaining records, and helping agents navigate systems and processes.

You will deliver training, manage documentation, and ensure deadlines are met while collaborating with the Agent Success team to support each region.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and close attention to detail.
• Proactive, resourceful, and solutions-oriented mindset.
• Ability to work independently while contributing to a team.
• Strong judgment, dependability, and follow-through.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with Microsoft 365 tools (Teams, Outlook, Word, Excel, SharePoint, OneDrive, Planner).
• Experience with Canva and business-focused social media platforms.
• Ability to quickly learn and troubleshoot new technology and systems.
• Patience and confidence when supporting people with varying tech experience.
• Real estate, transaction coordination, or professional office experience is preferred.

Responsibilities

• Provide administrative and operational support to the Sales Director and regional agents.
• Coordinate listing timelines, updates, documentation, and workflows.
• Review listing and transaction documents for accuracy, completeness, and compliance.
• Maintain accurate information across real estate, marketing, accounting, and internal systems.
• Help agents navigate company technology, tools, and processes.
• Troubleshoot common technology questions and connect agents with resources.
• Support agent onboarding and offboarding.
• Maintain listing information, marketing materials, compliance documentation, and office records.
• Track licensing requirements, renewals, documentation, and deadlines.
• Deliver training and one-on-one support to agents with varying levels of experience.
• Support business-focused social media and marketing activities as needed.
• Maintain clear communication among agents, regional leadership, and home-office teams.
• Collaborate with other Agent Success team members to share knowledge and provide coverage.

Skills

Administrative support

Organizational skills

Problem solving

Independent yet collaborative

Microsoft 365

Canva

Tech troubleshooting

Tools

Microsoft Teams

Outlook

Excel

SharePoint

Planner

OneDrive

Canva

CRM systems

Job description

Better Homes and Gardens Real Estate The Masiello Group seeks an Agent Success Coordinator to support the Sales Director and regional agents in the Nashua and Atkinson area. This full-time, on-site role focuses on coordinating listing workflows, maintaining records, and helping agents navigate systems and processes.

You will deliver training, manage documentation, and ensure deadlines are met while collaborating with the Agent Success team to support each region.