Voice Support Engineer

present of AI; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

present of AI is seeking a VoIP-focused engineer in San Francisco to ensure medical practices can rely on clear, connected calls with an AI voice agent on top of the telephony layer. You will read SIP traces, interpret packet captures, and explain fixes to engineers and office staff, while spotting repeat issues to improve monitoring and internal guides.

Candidates should have hands-on VoIP experience, familiarity with CPaaS tools like Twilio or SignalWire, and basic scripting to automate

Qualifications

• Hands-on VoIP experience with enterprise telephony
• Ability to read SIP traces and packet captures
• Ability to explain fixes clearly to engineers and office staff

Responsibilities

• Keep phone systems for medical practices working reliably.
• Read SIP traces and packet captures to diagnose issues.
• Explain fixes calmly to both engineers and office staff.
• Identify recurring problems and help improve monitoring and internal guides.

Skills

VoIP troubleshooting

SIP tracing

RTP troubleshooting

PBX log analysis

Customer-facing support

Python scripting

Tools

Twilio

SignalWire

Wireshark

Job description

This role is about keeping phone systems for medical practices working well, so calls to an AI voice agent connect and sound clear. A strong candidate has a few years of hands on VoIP work, can read SIP traces and packet captures, and can explain a fix calmly to both engineers and office staff. The job also asks for someone who spots repeat problems and helps improve monitoring and internal guides.

How it fits the AI era

The product is an AI voice agent, so the engineer supports the phone layer that the AI sits on top of. AI can flag patterns and speed up log review, but tracing a one way audio issue across network, PBX and carrier still takes human judgment. Clear communication with customers during a hard call stays a human skill.

How it builds AI experience

Working here means learning how AI voice agents depend on reliable telephony, and how field issues shape the product. A candidate can build this by getting comfortable with CPaaS tools like Twilio or SignalWire and basic scripting to automate debugging. Understanding how call data feeds AI systems would help, since the company runs on a large set of patient interactions.

Worth showing

• SIP and RTP troubleshooting
• Packet capture with Wireshark
• PBX log analysis
• Customer facing technical support
• Basic Python or Bash scripting

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Assort Health

Specialty-specific AI voice agents that answer the phone for medical practices, handling scheduling, intake, triage and follow-up.