AI-Driven Healthcare Account Strategy Manager

present of AI; San Francisco (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

present of AI is building an AI-powered voice solution for medical practices. This role owns healthcare customer accounts after signing, guiding them through launch, renewal and expansion with data-driven improvements and clear plans.

The ideal candidate reads performance data to spot issues, communicates with executives and frontline staff, and coordinates multiple teams to deliver against customer promises.

Formación

• Several years of customer success or account management experience.
• Ability to read performance data and turn insights into action plans.
• Comfort talking with executives and with frontline staff.
• Experience owning renewals and driving expansion with healthcare customers.

Responsabilidades

• Own a set of healthcare customer accounts after contract signing across launch, renewal and expansion.
• Collaborate with product, engineering, and support to address gaps and improve outcomes.
• Translate data insights into clear, executable plans for customers and internal teams.
• Provide regular updates to executives on progress and results.
• Drive process improvements to ensure promises to customers are met.

Conocimientos

Customer success

Account management

Stakeholder communication

Renewals & expansions

Herramientas

CRM software

Data dashboards

Descripción del empleo

present of AI is building an AI-powered voice solution for medical practices. This role owns healthcare customer accounts after signing, guiding them through launch, renewal and expansion with data-driven improvements and clear plans.

The ideal candidate reads performance data to spot issues, communicates with executives and frontline staff, and coordinates multiple teams to deliver against customer promises.