Agent Services Representative-Realty

HomeServices of America; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company provided life insurance

Disability insurance

401k plan with generous company match

Paid time off

Discount programs

Job summary

HomeServices of America seeks an Agent Experience Coordinator to support agents with marketing and administrative tasks in a fast-paced real estate office in Wisconsin. The role is in-office, 37.5 hours per week, primarily based in Fitchburg with travel to Dane County locations as needed.

You will create marketing materials, manage databases, assist with listings and communications, and support training and marketing plans for agents.

Qualifications

• High school diploma or equivalent required; secondary education preferred.
• 1-3 years of clerical or administrative experience.
• Marketing and social media platform experience preferred.
• Real estate knowledge preferred.

Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; CMA and BPO; letters to clients; presentation materials; sales associate introduction cards; buyers/sellers guides.
• Set up and update client and customer sphere of influence databases; create farming database; maintain company website and sales associates' pages; data input and reporting.
• Provide administrative and clerical support to management and sales associates; enter listings and sales; assist with emails; computer assistance; handle correspondence; manage forms, phones, visitors, and schedules; billing records.
• Assist agents with marketing plans and agent training activities.

Skills

Microsoft Office

Canva

Social media basics

Communication skills

Customer service

Team player

Project management

Real estate knowledge

Education

High school diploma or equivalent

Secondary education preferred

Tools

MLS

CRM systems

Job description

This is an exciting opportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator. This role works closely with office sales manager and top-producing agents and teams. This position provides agents with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance. This is an in-office position, working 37.5 hours/week Monday through Friday. Will work primarily out of our Fitchburg, WI sales office with occasional travel to other office locations within Dane County as needed.

Job Duties And Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influence databases; and create farming database for sales associates.Maintain internet by updating company website and sales associate’s personal websites/pages.May perform data input, maintain and monitor data files, create files and documents and produce reports.
• Provide administrative and clerical support to management and sales associates which may include: entering listings and sales into system, assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
• May assist agents with setting marketing plans and organizing and facilitating agent training activities.

Assist new agents in setting up their office, getting into MLS, training on computers and office equipment.May assist with license transfer or annual license renewal.

• May serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Education

• Minimum of high school diploma or the equivalent.
• Secondary education preferred.

Experience

• One to three years clerical or administrative experience.
• Marketing and social platforms experience preferred.
• Real estate knowledge preferred.

Knowledge And Skills

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Effective analytical, problem solving and decision making skills; initiative, attention to detail, and a team player.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Employees working 30 or more hours per week receive many benefits, including:

• Medical, dental and vision insurance
• Company provided life insurance
• Company provided short-term and long-term disability
• 401k plan with generous company match
• Paid time off
• Discount programs

Equal Opportunity Employer

Equal Opportunity Employer