Agent Experience Coordinator

HomeServices of America; Rhinelander (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America in Rhinelander, WI is seeking an Agent Experience Coordinator to support agents with marketing and administrative tasks. The role is in-office, 37.5 hours weekly, primarily at the Rhinelander sales office with occasional travel to other locations.

Responsibilities include creating promotional pieces, maintaining databases and websites, assisting with listings, and helping agents with training and MLS access. Strong MS Office and Canva skills are desired.

Qualifications

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Responsibilities

• Create brochures, flyers/postcards, marketing materials; CMA/BPO. Prepare client letters and guides.
• Set up and update client databases; create farming database; maintain company websites.
• Provide admin support to management and sales associates; billing records and data entry.
• Assist agents with marketing plans and training activities.
• Help new agents set up MLS access and office equipment; license transfers.
• May serve as back-up to other office staff and take on additional duties.

Skills

Microsoft Office

Canva

Social media

Communication

Customer service

Project management

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

Real estate tools

Job description

This is an exciting opportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator. This role works closely with office sales manager and top-producing agents and teams. This position provides agents with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance. This is an in-office position, working 37.5 hours/week Monday through Friday. Will work primarily out of our Rhinelander, WI sales office but occasional travel to other office locations will be necessary as needed.

Job Duties And Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports.
• Provide administrative and clerical support to management and sales associates which may include: entering listings and sales into system, assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
• May assist agents with setting marketing plans and organizing and facilitating agent training activities.
• Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
• May serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Qualifications

• Education: Minimum of high school diploma or the equivalent.
• Secondary education preferred.

Experience

• One to three years clerical or administrative experience.
• Marketing and social platforms experience preferred.
• Real estate knowledge preferred.

Knowledge And Skills

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Effective analytical, problem solving and decision making skills; initiative, attention to detail, and a team player.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)

Equal Opportunity Employer