Agent Experience Coordinator

RealtySouth; Rhinelander (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

RealtySouth in Rhinelander, Wisconsin is seeking an Agent Experience Coordinator to support top-producing agents with marketing and administrative tasks. This in-office role runs 37.5 hours per week Monday–Friday, with occasional travel to other offices.

You will create promotional materials, CMA/BPO analyses, manage databases, assist with MLS setup, and provide general office and computer support to agents and management.

Qualifications

• High school diploma or equivalent required.
• 1–3 years clerical or administrative experience.
• Marketing and social platforms experience preferred.
• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: MS Office and Canva.

Responsibilities

• Create brochures, flyers, marketing materials; CMA/BPO analyses.
• Set up and update client database and farming database; update company/agent websites.
• Provide admin support: entering listings, emails, billing records, routine tasks.
• Assist agents with marketing plans and training activities.
• Help new agents set up MLS access and office equipment; license transfers.
• Back-up to other staff as needed; perform additional duties as assigned.

Skills

Marketing

Social media

Microsoft Office

Canva

Written & verbal communication

Customer service

Interpersonal skills

Project management

Team player

Work under pressure

Education

High school diploma or equivalent

Secondary education preferred

Tools

MLS access

Office software

Job description

Description

This is an exciting opportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator. This role works closely with office sales manager and top-producing agents and teams. This position provides agents with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance. This is an in-office position, working 37.5 hours/week Monday through Friday. Will work primarily out of our Rhinelander, WI sales office but occasional travel to other office locations will be necessary as needed.

Job Duties and Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influence databases; and create farming database for sales associates.Maintain internet by updating company website and sales associate’s personal websites/pages.May perform data input, maintain and monitor data files, create files and documents and produce reports.
• Provide administrative and clerical support to management and sales associates which may include: entering listings and sales into system, assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
• May assist agents with setting marketing plans and organizing and facilitating agent training activities.
• Assist new agents in setting up their office, getting into MLS, training on computers and office equipment.May assist with license transfer or annual license renewal.
• May serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.
• Secondary education preferred.

Experience:

• One to three years clerical or administrative experience.
• Marketing and social platforms experience preferred.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Effective analytical, problem solving and decision making skills; initiative, attention to detail, and a team player.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.