Agent's Assistant - State Farm Agent Team Member

Ngocphunginsurance; Santa Ana (CA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Performance-based bonuses

Professional development opportunities

Job summary

An insurance agency in Santa Ana is seeking an Inside Customer Support Specialist with an active Property & Casualty license and one year of experience in the insurance industry. This full-time role requires strong bilingual skills in Vietnamese and English to provide excellent service to a diverse clientele. The ideal candidate will assist insurance agents, manage policy documentation, and support customer inquiries. The position offers a competitive salary between $45,000 and $58,000 per year along with comprehensive benefits.

Qualifications

• Active Property & Casualty (P&C) license required.
• Minimum 1 year insurance industry experience, preferably in customer service.
• Willingness to obtain a Life insurance license in the future.

Responsibilities

• Provide knowledgeable support on insurance policies and claims.
• Build strong relationships with customers, including Vietnamese-speaking clients.
• Support agents with policy management and customer service tasks.

Skills

Fluent in Vietnamese and English

Strong communication skills

Customer service skills

Detail-oriented

Job description

Agent's Assistant - State Farm Agent Team Member

Full Time in Santa Ana - CA

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Competitive salary

ROLE DESCRIPTION

Ngoc Phung - State Farm Agent is seeking a motivated Inside Customer Support Specialist with an active Property & Casualty (P&C) license and at least one year of insurance industry experience. Vietnamese-English bilingual skills are highly valued to better serve our diverse client base.

In this role, you will assist insurance agents by supporting customers with their insurance needs, providing excellent service, and managing policy documentation. We offer a competitive salary, performance-based bonuses, health benefits, paid time off, and opportunities for career growth—including the ability to obtain a Life insurance license.

RESPONSIBILITIES

• Provide knowledgeable support on insurance policies, coverage options, claims, and billing inquiries
• Build and maintain strong customer relationships, including assisting Vietnamese-speaking clients
• Support insurance agents with policy management and customer service tasks
• Conduct needs-based conversations to help customers understand insurance options
• Accurately maintain records and documentation in agency systems

QUALIFICATIONS

• Active Property & Casualty (P&C) license required
• Minimum 1 year insurance industry experience, preferably in customer service or inside support
• Fluent in Vietnamese and English (written and spoken)
• Strong communication and customer service skills
• Detail-oriented with ability to manage multiple priorities
• Motivated to meet goals and contribute to agency growth
• Willingness and ability to obtain a Life insurance license in the future

COMPENSATION & BENEFITS

• Base salary $45,000 to $58,000 annually, based on experience and qualifications
• Performance-based bonuses and commission opportunities
• Health insurance with employer contribution/matching
• Paid time off (vacation, personal, and sick days)
• Professional development and advancement opportunities

SCHEDULE

• Full-time position with standard office hours.

Compensation $45,000.00 - $58,000.00 per year

EEO/Disclaimer

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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