AGENT HOTEL

Caesars Entertainment; Robinsonville (MS); Presencial; USD 29 000 - 36 000; Tempo integral

Resumo da oferta

Caesars Entertainment in Robinsonville, MS is seeking a Hotel Agent to handle arrival and departure transactions for guests and serve as the first point of contact for questions, with an upbeat attitude.

The role emphasizes accurate cashiering, prompt telephone responses, assisting guests with issues and special requests, generating shift reports, and maintaining organized, well-stocked workstations.

Responsabilidades

• Complete arrival and departure transactions for hotel guests.
• Greet guests with a positive attitude, resolve questions, and be a welcoming first point of contact.
• Answer telephone promptly with a pleasant voice.
• Maintain accuracy in cashiering and assist guests with problems or special needs.
• Generate shift reports and provide rate information for dates.
• Process casino status changes on guest folios and attach required paperwork.
• Keep stations neat and stocked with supplies.

Descrição da oferta de emprego

As a Hotel Agent you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel.

Additionally, hotel agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.