Agent Front Desk InterContinental Suites Hotel

InterContinental Hotels Group; Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hotel group as a Front Desk Agent, where you'll create memorable experiences for guests. Your role includes managing bookings, assisting with inquiries, and ensuring a warm welcome. If you're passionate about hospitality and have strong communication skills, this is the perfect opportunity for you.

Qualifications

• At least one year of experience in front desk or guest services preferred.
• Fluency in the local language; additional languages are a plus.

Responsibilities

• Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
• Check guests in and out efficiently—collect IDs, distribute room keys.
• Handle cash and credit transactions accurately.

Skills

Communication

Problem Solving

Education

High school diploma

Job description

Agent Front Desk InterContinental Suites Hotel

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
• Handle cash and credit transactions accurately.
• Check guests in and out efficiently—collect IDs, distribute room keys, and manage safety deposit boxes.
• Record and act on guest preferences; handle messages, requests, questions, and concerns proactively.
• Be a trusted contact for guests, assisting with billing issues and providing local knowledge, involving management when necessary.
• Follow safety procedures diligently, report incidents, and wear protective gear as required.
• Maintain a professional appearance and represent the brand positively.
• Stay informed about the day’s events and activities.
• Assist colleagues with additional duties as needed.

Key Skills & Experiences

• Excellent communication skills—approachable and attentive to guest concerns and compliments.
• Strong problem-solving abilities to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficient in reading, writing, basic math, and computer use.
• Flexible scheduling, including nights, weekends, and holidays.
• High school diploma or equivalent; a college degree is a plus but not required.
• At least one year of experience in front desk or guest services preferred.
• Physical strength to lift, push, and pull objects up to 50 lbs (23 kg), with the ability to bend and kneel.
• Note: Compensation details are at the company's discretion and subject to change.
• Reasonable accommodations are available during the application process; please click here for assistance.