Attendant Room InterContinental Suites

InterContinental Hotels Group; Cleveland (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Join a prestigious global luxury hotel brand as a Room Attendant, where your role is vital in creating a welcoming environment for guests. Your responsibilities will include ensuring rooms are clean and well-stocked, assisting guests with their needs, and maintaining safety standards. This position offers the opportunity to work in a dynamic team environment, where your contributions will enhance the guest experience. If you are passionate about hospitality and enjoy a physical role, this is an exciting opportunity to start your journey in the hospitality industry.

Qualifications

• Must be physically fit and able to lift up to 50 pounds.
• Strong literacy skills for reading and writing tasks.

Responsibilities

• Ensure rooms are clean and welcoming for guests.
• Assist guests with requests and maintain supplies.
• Follow safety procedures and communicate with team.

Skills

Physical fitness

Strength

Literacy skills

Flexibility in shifts

Job description

Hotel: Suites Hotel Cleveland (CLEHB), 8800 Euclid Avenue, 44106

As a Room Attendant, you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed.
• Safety aware – follow our established safety procedures at all times and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and/or push/pulling heavy objects.
• You might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

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